Loy

How Long Does UK Shipping Take?

For next day delivery we ship via DPD or DHL's next day service for orders placed before 2pm

For standard delivery we ship via DPD's 48-hour service for standard delivery on orders placed before 2 pm. Expect your order to arrive within 1-3 business days. (please allow 3-5 days during peak promotional periods)

How Long Does International Shipping Take?

We ship via DPD or DHL for all international orders.

Expect your order to arrive within 3-7 business days (please allow 7-10 days during peak promotional periods)

How Can I track My Order?

Once your order has been dispatched, you'll receive an email containing your tracking details. Alternatively, you can log into your account and use our live chat feature to check the status of your order.

Please note that during busy periods, dispatch times may be longer.

What Is The Cost Of Shipping?

UK Standard Delivery is FREE on orders over £100 and £5.99 for any order under that.

UK Next Day Delivery is FREE on orders over £100 and £7.99 for any order under that.

Can I Change My Delivery Address?

Regrettably, delivery addresses cannot be changed due to the rapid order preparation process. Ensure shipment notifications are activated to explore potential amendments for a smoother delivery experience.

I Can't Locate My Order!

If your tracking information indicates that your order has been delivered but you are unable to locate your order, don't worry. Firstly, check the usual delivery spots around your home and ask family members or neighbours if they have received it on your behalf. If after this the package still cannot be found, please contact the shipping courier for more information on the delivery location. Then, inform our team so we can investigate the status of your package and assist you further.

Please reach out to us within 2 working days of the order being marked as delivered.